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Shipping & Returns

Returns Policy

 

If you wish to return any item(s) you have purchased, you can return the item(s) via post to our online store within either the United States or Australia (only) within 30 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is damaged. In this instance, postage will be incurred by Gratitude Glass Jars. Please contact customer service via our online page to action.

 

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Gratitude Glass Jars. 

A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and postage charges cannot be refunded. 

 

Item(s) purchased within the United States of America can only be returned to our United States of America warehouse. Items purchased within the Australian store can only be returned to our Australian warehouse.

Online Returns Address : United States of America     Online Returns Address : Australia

 

Please send all returns to:

 

Gratitude Glass Jars                                                                                       Gratitude Glass Jars
Apartment 1133                                                                                            44 Mc Killop St                                                         801 Church St                                                                                               Geelong                                                         Mountain View                                                                                              Victoria                                                           California                                                                                                    Australia                                                                   94041                                                                                                         3220
 


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. 


SHIPPING

We are currently located in both the United States and Australia and can ship to virtually any International address in the world. We work with International Postage providers to do this and will always organise cost effective shipping rates for our customers. At the time of check out, if you are unhappy with the shipment rate that automatically appears, please contact us via the Contact Us page and we will work with you directly.

BULK SHIPMENTS

We organise bulk shipments for many of our customers & corporate clients. Please contact us via the Contact Us form if you would like to organise a bulk order and we will organise cost effective, bulk deliveries.  


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound / kg.